Return, Refund & Cancellation Policy

Last Updated: June 2026

At Lola Collections, customer satisfaction is our priority. We strive to deliver premium-quality sarees and ethnic wear. Please read our Return, Refund & Cancellation Policy carefully before placing an order.

1. Order Cancellation

Before Shipment

Orders can be cancelled before they are dispatched from our warehouse.

To cancel an order, please contact our customer support team with your order number.

If the cancellation request is approved before dispatch, a full refund will be initiated.

After Shipment

Once an order has been shipped, it cannot be cancelled.

Customers may request a return only if eligible under the return policy outlined below.

2. Return Eligibility

We accept returns only under the following circumstances:

Product received is damaged.
Product received is defective.
Incorrect product received.
Product significantly differs from the item ordered.

To be eligible for a return:

Return request must be raised within 48 hours of delivery.
Clear unboxing video and photographs must be provided.
Product must be unused, unwashed, and in its original condition.
Original tags, labels, packaging, and accessories must be intact.

3. Non-Returnable Products

The following items are not eligible for return:

Sarees purchased during sale or clearance events.
Customized or altered products.
Products with removed tags.
Products damaged after delivery.
Products returned without original packaging.
Minor color variations due to photography, lighting, or screen settings.

4. Exchange Policy

Eligible products may be exchanged for:

Size issues (where applicable)
Defective products
Wrong products delivered

Exchange requests are subject to stock availability.

If the requested replacement product is unavailable, a refund or store credit may be offered.

5. Refund Policy

Once the returned product is received and inspected:

Approved refunds will be processed within 7–10 business days.
Refunds will be issued to the original payment method.
Processing time may vary depending on the bank or payment provider.

Shipping charges, COD charges, and handling fees are non-refundable unless the return is due to our error.

6. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product:

Please notify us within 48 hours of delivery.

Order Number
Product Images
Package Images
Unboxing Video

Claims submitted after the specified timeframe may not be accepted.

7. Return Shipping

For approved returns due to damaged, defective, or incorrect products, Lola Collections will arrange return pickup where service is available.

In locations where pickup service is unavailable, customers may be required to self-ship the product. Reasonable courier charges may be reimbursed upon approval.

8. Fraud Prevention

Lola Collections reserves the right to refuse returns, refunds, or exchanges in cases of suspected misuse, excessive return requests, fraudulent claims, or policy violations.