Shipping policy

Shipping Policy

Last Updated: June 2026

At Lola Collections, we are committed to delivering your orders safely and efficiently. Please review our Shipping Policy to understand how orders are processed and delivered.

1. Order Processing

  • Orders are processed within 1–3 business days after successful payment confirmation.

  • Orders placed on Sundays or public holidays will be processed on the next working day.

  • During festive seasons, sales events, or high-demand periods, processing times may be slightly longer.

2. Shipping Coverage

We currently ship across India.

For international shipping inquiries, please contact our customer support team before placing an order.

3. Delivery Timeline

Estimated delivery times:

  • Metro Cities: 1 3  Business Days

  • Tier 2 & Tier 3 Cities: 3–5 Business Days

  • Remote Locations: 4–7Business Days

Delivery timelines are estimates and may vary depending on courier operations, weather conditions, public holidays, and other unforeseen circumstances.

4. Shipping Charges

  • Free Shipping may be offered on eligible orders as part of promotional offers.

  • Shipping charges, if applicable, will be displayed at checkout before payment.

  • Additional charges may apply for remote or special delivery locations.

5. Order Tracking

Once your order is shipped, you will receive:

  • Tracking Number

  • Courier Partner Details

  • Shipment Updates via Email or SMS

Customers can track their shipment using the tracking information provided.

6. Delivery Attempts

Courier partners typically make multiple delivery attempts.

If delivery cannot be completed due to:

  • Incorrect address

  • Unreachable phone number

  • Customer unavailability

the shipment may be returned to us.

Additional shipping charges may apply for re-dispatch requests.

7. Damaged Packages

If the outer package appears damaged during delivery:

  • Please take photographs before opening.

  • Record an unboxing video.

  • Contact our support team within 48 hours of delivery.

Claims submitted without supporting evidence may not be accepted.

8. Delayed Deliveries

While we strive to ensure timely delivery, Lola Collections shall not be liable for delays caused by:

  • Courier service disruptions

  • Natural disasters

  • Government restrictions

  • Public holidays

  • Weather conditions

  • Force majeure events

9. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

Lola Collections shall not be responsible for delivery issues arising from incorrect or incomplete addresses provided by the customer.

10. Lost Shipments

In the rare event that a shipment is lost in transit, we will coordinate with the courier partner to investigate the issue and provide an appropriate resolution.

 

Business Hours: Monday – Saturday, 10:00 AM – 7:00 PM

Thank you for choosing Lola Collections. We appreciate your trust and look forward to delivering beautiful sarees to your doorstep.