Refund policy

Return & Refund Policy

Last Updated: June 2026

At Lola Collections, we strive to provide high-quality sarees and an exceptional shopping experience. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. Return Eligibility

Returns are accepted only under the following circumstances:

  • Wrong product delivered.

  • Product received in damaged condition.

  • Product received with manufacturing defects.

  • Product significantly different from the description provided on our website.

To be eligible for a return:

  • A return request must be submitted within 48 hours of delivery.

  • An unboxing video is mandatory for all damage, defect, or wrong-product claims.

  • The product must be unused, unwashed, unworn, and in its original condition.

  • All original tags, labels, packaging, and accessories must remain intact.

2. Non-Returnable Items

The following products are not eligible for return:

  • Sarees purchased during sale, clearance, or promotional offers.

  • Customized, altered, or stitched products.

  • Products returned without original tags or packaging.

  • Products damaged after delivery.

  • Products showing signs of use, washing, or wear.

  • Returns requested beyond the specified return period.

3. Color & Design Variations

We make every effort to accurately display product colors and details.

However, slight variations may occur due to:

  • Screen settings

  • Mobile and monitor displays

  • Photography lighting

  • Handcrafted weaving characteristics

Such variations shall not be considered defects and will not qualify for returns or refunds.

4. Return Process

To initiate a return:

Email us at: support@lolacollections.com

Include:

  • Order Number

  • Product Images

  • Package Images

  • Unboxing Video

  • Reason for Return

Our support team will review your request and respond within 2–3 business days.

5. Refund Policy

Once the returned product is received and inspected:

  • Approved refunds will be processed within 7–10 business days.

  • Refunds will be credited to the original payment method used during purchase.

  • Actual credit timelines may vary depending on your bank or payment provider.

6. Shipping Charges

Original shipping charges, COD charges, convenience fees, and handling charges are non-refundable unless the return is due to an error on our part.

7. Exchange Policy

Eligible products may be exchanged for:

  • Wrong item delivered

  • Damaged item received

  • Manufacturing defect

Exchanges are subject to stock availability.

If the replacement product is unavailable, a refund or store credit may be offered at our discretion.

8. Fraud Prevention

Lola Collections reserves the right to reject return or refund requests in cases involving:

  • Suspected misuse of the policy

  • False claims

  • Missing unboxing proof

  • Excessive return activity

  • Product tampering

 

We appreciate your trust and look forward to serving you with the finest saree collections.